RETURNS & EXCHANGES
RETURNS & EXCHANGES ADDRESS
Our returns address is: Spartathletics Returns & Exchanges, Burgemeester Norbruislaan 332, 3555EN, Utrecht, The Netherlands. Our email address (to attach to your returns’ track and trace) is ‘email@example.com’
HOW DO I RETURN AN ITEM?
1. Pack the item(s) you want to return in original condition and add the printed packing slip that was included in your order, in the parcel. Please circle the items you want to return and circle the reason for returning on the bottom of the invoice. If you’d like to change sizes, please write down the preferred item and size on the bottom of the packing slip. *Please note that items that are in the ‘sale’ section can only be returned for a different size or store credit
2. We currently do not cover the costs of returning items yet. Choose your preferred parcel company. Create and print a label with our return address on it and attach it to the parcel. If you don’t know how to arrange this online with your chosen parcel company, visit their location ask them for the instructions. We advise to ship your return with active track & trace (with signature, no mailbox parcel) and to save the label receipt.
3. *ONLY FOR NON EU CUSTOMERS' we would advise to mark the subject of your shipment as a ‘return’ to avoid extra customs costs. We strongly advise to create a label and clearance document online. Any handwritten labels will probably delay the process, with the risk of your return being sent back. Attach a note or paper on the outside of your returns' package stating ‘RETURN SHIPMENT, NOT APPLICABLE FOR VAT’. We remain the right to decline (overseas) returns applicable for VAT, which have not been cleared in correctly by the sender. Please note that the consumer is fully liable and responsible for his/her return at all times
3. Send the parcel to our returns address. We will refund your money or ship out your new size(s) (after review & approval) within 1 week after we have received your parcel
CAN I CHANGE SIZES?
We offer free of charge changes of size within the EU. Please note that we only cover the costs for changing items (sending a new parcel to the consumer), not returning them. We only cover the costs of changing sizes once
I HAVE FOUND DEFECTS IN MY ORDER AND WOULD LIKE TO CHANGE ITEMS, WHAT CAN I DO?
If you have found any defects in your order please contact us and provide pictures. A defect is a permanent issue within the product which decreases the function and/or aesthetics of the product. After inspecting and approving your claim we will offer you a refund or a new item free of costs. We do not needed permanently defect items returned to us. We can only approve of any claims with evidence provided. We grant all our customers a 2 month warranty on all our items
WHAT HAPPENS IF MY RETURN GETS LOST OR STUCK IN TRANSIT?
We would advise you to contact your chosen parcel company and view the track and trace to investigate the whereabouts of your parcel. The consumer is liable for his or her return
– Item must be returned within 14 days after the day you’ve received your order, transit times not included
– Should the item(s) you receive not fit, we offer free of charge changes of sizes within Europe
– All returned items must be returned in the original state
– Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition can be returned back to you
– We cannot accept returns of underwear, socks or face masks for hygiene reasons
– Items covered in animal/human hair will not be accepted
– All items are inspected before any action is taken. If we deny your refund based on one or more of the above mentioned reasons, we will contact you to return the items back to you. We will contact you by email, before concluding a denied return
– For single item orders that are returned, we will refund the total value of the order, including shipping costs
– For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs
– If multiple item orders are returned in their entirety, we will refund the total value, including shipping costs
– We reserve the right to deny any delivery of a return to us which are subject to extra customs/duty charges
– We aim to refund within 1 day. Please note, PayPal transactions can take up to 2 weeks and credit/debit cards may take up to 5 workings days to clear into your account
– If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in
We accept returns on supplements when the following criteria are met:
– The seal has not been broken & the pouch or tub has not been opened yet
– The pouch or tub is not broken or torn open
– The supplement has not reached its expiry date at the moment of receiving the return
RETURNING GIFT BOXES
We accept returns on Gift Boxes when the following criteria are met:
– The Gift Box is returned with all items in it
– The Gift Box itself does not show significant dents, tears or other indicators that mark that the gift box is damaged
– The items in the Gift Box are undamaged & do not contain stains or hair
We can deny your refund for Gift Boxes when the following are present:
– The Gift Box has 1 or more items missing or the Gift Box itself is missing. We don’t accept returns in partial. *We only accept the returning of the items without the Box when you want to change sizes*
– The Gift Box itself is damaged by showing significant marks like tears and dents
– The items in the Gift Box contain stains, marks of being damaged or hair