Help Center FAQ | Spartathletics: Crafted For Warriors

Frequently Asked Questions

SHIPPING COSTS (EU) 

The Netherlands: €3.99, Belgium: €4.99, Germany: €5.99, France: €8.99, Austria: €7.99, Denmark: €8.99, Poland: €9,99, Sweden: €10.99, Czech Republic: €10.99, Ireland: €13.49, Croatia: €13.49, Portugal: €12.99, Spain: €13.49, Italy: €13.49, Greece: €15.99, Finland: €16.99

*Free shipping on all orders above €90!

SHIPPING COSTS (OUTSIDE EU) 

UK: € 10.99, Norway: €14.99, Switzerland: €16.99, USA: €21.99, Canada: €21.99, Australia: €26.99, Countries not mentioned: €29.99

DHL Express (Delivery within 7 business days): USA: €34.99, Canada: €35.99, Australia: €38.99, UAE: €39.99

*Free shipping on all orders above €125 (Shipped with Globalpack)

*Free shipping with DHL Express (7 Working Days Shipping) on all orders above €175

We cannot predict and charge additional customs costs, outside the EU. If you would like to be sure about customs costs we would advise to contact your local customs bureau. For more urgent deliveries we would advise to choose DHL Express during checkout.

Orders to The Netherlands, Germany & Belgium usually arrive within 2 working days. Orders within the EU usually arrive in 4 working days. Orders to the UK usually arrive within 5-7 working days.

Orders to the USA & Canada (including overseas military addresses) usually arrive within 6 working days (military addresses, excluded). Orders from outside the earlier mentioned regions usually arrive within 2 weeks 

*These delivery windows are an indication. No rights can be derived from these indications. During the corona pandemic, (national) holidays, weekends or specific sales, parcels may take an additional few days to arrive. Please keep in mind that the 'next day delivery' windows to the Netherlands and Belgium are also indicative 

During the holidays parcel companies may take a few days more deliver a parcel. We would advise to order on time. We can not fully guarantee your order will be delivered before the specific holiday.

 

We ship worldwide! 


All our orders are shipped directly from the distribution facility in the Netherlands.

It is not possible to cancel or change your order as packages are directly shipped from our warehouse after the order has been placed.

It is not possible at this moment to visit our location to pick up orders, exchange sizes or return items.

If the track and trace does not include a signature, we will ship a new parcel free of costs in case your parcel got lost. Once a parcel has been signed for, we can not send you a free new parcel. 

If your package is delayed or stuck in transit, please contact the package company first to see where it is. If they can not locate it, please send us an email and we will investigate it for you.

EUROPE (EU)

All orders within Europe (EU) will be shipped with DHL or DPD. A separate tracking email will be sent to you when your order has been shipped. If you haven’t received this email please check your spam folder or send us an email at spartathleticsinfo@gmail.com and we will provide it for you.


OUTSIDE EUROPE (EU)

All orders above €175 will be shipped with DHL Express.

All other standard overseas orders will be shipped with Post NL Globalpack and will be handed over to your domestic carrier as soon as it reaches your country. The tracking email will be sent to you when your parcel has been shipped out. If you would like to know the status of your shipment or change the delivery options when it has reached your country, please click on your country below and fill in the Post NL Globalpack tracking code you received. *Keep in mind that overseas military addresses sometimes do not have supported track and trace, unfortunately.

  

We are fully operational & still shipping to every country in the world. Brexit logistics are now fully in place, ordering from the UK and Ireland is possible without any problems. Shipments inside the EU usually arrive according to the parcel companies’ normal delivery windows but could take a few additional days to arrive. Shipments outside the EU may take additional time to arrive due to customs and border inspections. For more urgent deliveries outside the EU we would advise to choose DHL Express (7 Working Day Delivery) when checking out.

You can view our size table by clicking here. Please note that all our sizes are European.

You can view our fittings per collection by clicking here

You can view our explanation of the materials and fabrics we use by clicking here.

Wash at 30ºC, inside out. Do not tumble dry. Do not wash individual colors together with different colors (especially burgundy red). Do not iron over the (printed) logo’s.

– Item(s) must be returned within 14 days after the day you’ve received your order, transit times not included

– Should the item(s) you receive not fit, we offer free of charge changes of sizes within Europe

– All returned items must be returned in the original state

– Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition can be returned back to you

– We cannot accept returns of underwear, socks or face masks for hygiene reasons

– Items covered in animal/human hair will not be accepted

– All items are inspected before any action is taken. If we deny your refund based on one or more of the above mentioned reasons, we will contact you to return the items back to you. We will contact you by email, before concluding a denied return

– For single item orders that are returned, we will refund the total value of the order, including shipping costs

– For multiple item orders, we will only refund the value of the item(s) returned, excluding shipping costs

– If multiple item orders are returned in their entirety, we will refund the total value, including shipping costs

– We reserve the right to deny any delivery of a return to us which are subject to extra customs/duty charges

– We aim to refund within 1 day. Please note, PayPal transactions can take up to 2 weeks and credit/debit cards may take up to 5 workings days to clear into your account

– If any item returned breaches any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in

 

RETURNING SUPPLEMENTS

 We accept returns on supplements when the following criteria are met:

– The seal has not been broken & the pouch or tub has not been opened yet

– The pouch or tub is not broken or torn open

– The supplement has not reached its expiry date at the moment of receiving the return

 

RETURNING GIFT BOXES

We accept returns on Gift Boxes when the following criteria are met:

– The Gift Box is returned with all items in it

– The Gift Box itself does not show significant dents, tears or other indicators that mark that the gift box is damaged

– The items in the Gift Box are undamaged & do not contain stains or hair

We can deny your refund for Gift Boxes when the following are present:

– The Gift Box has 1 or more items missing or the Gift Box itself is missing. We don’t accept returns in partial. *We only accept the returning of the items without the Box when you want to change sizes*

– The Gift Box itself is damaged by showing significant marks like tears and dents

– The items in the Gift Box contain stains, marks of being damaged or hair

We offer free of charge changes of size within the EU. Please note that we only cover the costs for changing items (sending a new parcel to the consumer), not returning them. We only cover the costs of changing sizes once.

If you have found any defects in your order please contact us by email and provide pictures. A defect is a permanent issue within the product which decreases the function and/or aesthetics of the product. After inspecting and approving your claim we will offer you a refund or a new item free of costs. We do not needed permanently defect items returned to us. We can only approve of any claims with evidence provided. We grant all our customers a 2 month warranty on all our items. The warranty is not applicable when a defect has occurred outside of production and/or normal use.

All sales are final. Sale items can only be exchanged for a different size or store credit. An item is on sale when the final price is discounted, before a coupon was applied.

We would advise you to contact your chosen parcel company and view the track and trace to investigate the whereabouts of your parcel. The consumer is liable for his or her own return.

Our returns address is: Spartathletics Returns & Exchanges, 1e Regimentsdok 2, 3433KS, Nieuwegein, The Netherlands. Our email address (to attach to your returns’ track and trace) is ‘spartathleticsinfo@gmail.com’.

1. Pack the item(s) you want to return in original condition and add the printed packing slip that was included in your order, in the parcel. Please circle the items you want to return and circle the reason for returning on the bottom of the packing slip. If you’d like to change sizes, please write down the preferred item and size on the bottom of the packing slip. Returns without the packing slip attached and/or the order number missing can not be processed and will be returned to the consumer. *Please note that items that are in the ‘sale’ section can only be returned for a different size or store credit

2. We currently do not cover the costs of returning items yet. Choose your preferred parcel company. Create and print a label with our return address on it and attach it to the parcel. If you don’t know how to arrange this online with your chosen parcel company, visit their location ask them for the instructions. We advise to ship your return with active track & trace (with signature, no mailbox parcel) and to save the label receipt.

3. *ONLY FOR NON EU CUSTOMERS' we would advise to mark the subject of your shipment as a ‘return’ to avoid extra customs costs. We strongly advise to create a label and clearance document online. Any handwritten labels will probably delay the process, with the risk of your return being sent back. Attach a note or paper on the outside of your returns' package stating ‘RETURN SHIPMENT, NO COMMERCIAL VALUE & NOT APPLICABLE FOR VAT’. We remain the right to decline (overseas) returns applicable for VAT, which have not been cleared in correctly by the sender. Please note that the consumer is fully liable and responsible for his/her return at all times

3. Send the parcel to our returns address. We will refund your money or ship out your new size(s) (after review & approval) within 1 week after we have received your parcel

This issue might occur when auto-filling in your details. We suggest to refresh your cart and checkout page and manually fill in all your info.

Klarna can decline your payment when you have too many outstanding bills with them. We suggest to check your outstanding bills first or try a different payment method.

We currently accept the following payment methods: Creditcard, Paypal, IDEAL, Klarna Pay Later (BeNeLux, Germany, Austria & Finland), Bancontact, Belfius, Apple Pay, SOFORT Banking.

We currently only accept payments in Euro's (€). You can however view the prices of our products in your preferred currency by clicking the currency symbol on the bottom left of your screen.

Coupon codes can be applied in the checkout field. It is not possible to use more than 1 coupon code on 1 order. After a coupon code has been used and an order has been placed, we cannot make any amendments to your order. Coupon codes can not be redeemed during Black Friday.

Email: spartathleticsinfo@gmail.com

*Emails & FB Messenges will be answered within 2 days. Our contact languages are English and Dutch

HEAD OFFICE ADDRESS (NETHERLANDS HQ)

Burgemeester Norbruislaan 332, 3555EN, Utrecht, The Netherlands

*Please note that at this moment it is not possible to visit our location to pick up orders, exchange sizes or return items

RETURNS ADDRESS

1e Regimentsdok 2, 3433KS, Nieuwegein, The Netherlands

KVK/CHAMBER OF COMMERCE

66761034